TRXio Inventory Management | Frequently Asked Questions
Learn more about TRXio and get answers to some of our customers most frequently asked questions. For additional help, please call 1-844-868-7225.
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FAQs

Please see below for answers to some of the most common questions our customers have about TRXio. If your question is not answered below, please contact us or call 1-844-TO-TRACK (1-844-868-7225).

 

Adding Inventory In TRXio

 

Moving Inventory Internally and Transfering to a Customer with TRXio

 

Manage Brands, Product Families, Sources and Internal Locations in TRXio

 

Quickbooks Desktop Integration With TRXio

 

Reserving Inventory in TRXio

 

Serialization in TRXio

 

Making Orders in TRXio

 

Bulk in TRXio

 

Projects in TRXio

 

Item Details/History of an item in TRXio

 

Creating a Master Carton in TRXio

 

Performing Inventory Audits

 

User Permission System in TRXio

How long does it take to get up & running in the TRXio program?

You can be up and running TRXio in as little as 1-day or up to 30 days depending on the complexity of customizations needed to make the software exactly to your specifications. For most businesses, the process takes about 2-weeks.

How many users can access TRXio at one time?

There is no limit to the amount of users who can access the TRXio system at one time. All you have to do is set the users up with their own account and have them log in. Each TRXio software package gives one Administrator User access and 4 additional users. If your company requires additional users they are billed at just $10 per month or $120 annually.

How do I learn about TRXio software?

There are two ways to learn about TRXio software, besides videos and flyers. TRXio staff conducts live webinars twice weekly. Pick a time that works best for you and register! The other way is to sign up for a 14 day free trial.

How many staff members get trained as part of the TRXio support process?

We can train as many or as few users as you wish as part of an hour long video conference session.  This is plenty of time to get the basics down. Documentation is always available online so as you add users the material is available anytime.

How do I implement upgrades?

Since TRXio is a cloud-based inventory system, upgrades are automatically pushed and most of the time the user will simply need to refresh the page or log out then log back in to see the updates.

TRXio is designed to work on the latest version of Google Chrome and from time to time the browser will need to be updated and in some cases the cache will need to be deleted in order to access the latest program updates.

Is the QR code solution included in the cost?

Yes! The LiveQR code is included in the software up to 20,000 LiveQR’s on an account.  Beyond that threshold there is are tiered charges based on usage.

Does TRXio support multiple locations - nationally and internationally?

Yes,  Because TRXio is a cloud-based inventory management system, anyone you give access to can use the system anywhere in the world on Google Chrome or with the iOS mobile application.

Does TRXio run on MAC or PC?

The system can run on both MAC and PC as long as you have an internet connection and Google Chrome installed on the device.

Can I use TRXio on my smartphone or tablet?

Yes. Any internet or wi-fi connected tablet, phone, laptop or computer will run TRXio as long as Google Chrome is installed on the device.  In addition the iOS mobile app runs in an off-line mode that extends usability.  In the event a mobile device goes off-line the items can still be scanned and associated with a new internal destination or customer, once the device reconnects to the internet the data is pushed to servers automatically in chronological order with user data to keep traceability information intact.

What hardware do I need?

Basic set up is a computer with Google Chrome installed, a label printer, labels, and a scanner. We have partnered with EmKat for printer, label and scanner support. You can contact Will, wbarnett@emkat.com or 763-231-6755, for any questions you may have.

Is TRXio compatible with QuickBooks?

Yes! Along with supporting Quickbooks desktop and online accounting software, TRXio also connects with 300+ common business software platforms. Check out our Integrations page to learn more. If you don’t see the software integration you are looking for, please contact us and we will work with you to find a solution.

How will TRXio integrate with my existing customer relationship management (CRM) software?

TRXio integrates with Salesforce, Basecamp and many more CRMs. Visit our Integrations page to learn more. If you don’t see the CRM integration you are looking for, please contact us and we will work with you to find a solution.

What languages does TRXio support?

The user interface can be set up to switch between English and a second language. Currently, Spanish is the default second language. If you need a different language, please contact us and we will work with you to find a solution.

How do I get help with the Mobile application?

The best way to receive mobile App support is to click here.  If you contact one of our associates we can best assist you with your issue “in context” to limit any confusion.  We love to talk and this is actually fun for us.

Contact us at 1-844-TO-TRACK (1-844-868-7225) with any additional questions or to set up your inventory software demo today.